TeleTech announced that it will be hosting Cisco telephony and portal infrastructure for the Customer Interaction Cloud, a multichannel contact center solution made available by Cisco and Salesforce.com.

The On Demand cloud-based hosted network infrastructure  is combined with Cisco’s Unified Contact Center to form TeleTech’s new Customer Interaction Cloud.  The flexibility of the pre-configured contact center solution allows small and midsize businesses to take advantage of enterprise-class technologies at an attractive price point. Customer Interaction Cloud follows a cloud-computing or software-as-a-service (SaaS) model allowing customers with a simple broadband connection to access and rapidly deploy an innovative contact center solution without a capital investment.

The software-as-a-service model is changing the way companies think about their business. Rather than adding complexity and increasing fixed cost budgets, SaaS allows companies of all sizes to enjoy a variable-cost model without any capital investment. In addition, ongoing maintenance and upgrades are simplified due to the cloud based infrastructure.

“By combining the skills of two industry leaders, we have created a cloud-based, multichannel solution to meet today’s complex contact center requirements. The pre-integration of all components dramatically simplifies deployment and day-to-day use,” said Ken Tuchman, chairman and chief executive officer of TeleTech. “We are excited to work with Cisco to jointly deliver the next generation of multichannel contact center functionality.”

“As an industry leader in providing customer care solutions, Cisco seeks to collaborate with like-minded organizations that focus on customer success. We are working with TeleTech because of their expertise, industry leadership and history of innovation in developing next generation solutions designed to meet the demands of customer contact centers. Working together, we’re able to help our customers increase operational productivity, and improve total cost of ownership in their contact centers,” commented John Hernandez, vice president and general manager of the Cisco Customer Collaboration Business Unit.